Terms & Conditions

The information on this website is intended for and relevant to UK residents only.

Access to and use of this site is subject to the following terms and conditions, which you are deemed to have accepted in full by accessing the site. If you do not wish to accept these terms and conditions you should leave the site immediately.

This website is owned by Firm (Stoke) Ltd t/a Focale Training. We are registered in England and Wales under company number 05699881.

We can be contacted by email: info@focaletraining.co.uk or by post:

Focale Training, Old School House, Newcastle Road, Madeley Heath, CW3 9JU

Exclusion of liability
While we have taken all reasonable steps to ensure the accuracy and completeness of the information on this website, we give no warranty and make no representation regarding the accuracy or completeness of the content of this website. Consequently, we accept no liability for any losses or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors or omissions contained in this website. Further, no warranty is given that the website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties access to and use of this website is at the user’s own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.

Nothing in these terms and conditions shall exclude or limit or restrict our duties and liabilities to you under any conduct of business rules which we are bound to comply with. Further, nothing in these terms and conditions shall attempt to exclude liability for death or personal injury, or for fraudulent misrepresentation. This website contains links to other websites which are hosted and maintained by third parties. We have no control over the content or security of any such site. You link to such websites at your own risk, and we make no representations regarding the content of any such website. We cannot be liable for any loss or damage which may arise from the use of such third party websites.

Pictures are used for illustration purposes only – Not all pictures used are an exact representation of the product listed.

Personal Information
By agreeing to be bound by these terms and conditions, you are consenting to us collecting and storing certain personal data about you. The way in which we collect and use your personal information can be found in our privacy policy. Please read this before submitting personal information to us in any form.

The contents of this website do not purport to provide any professional advice and nothing on the pages of this website shall be deemed to constitute the provision of professional advice in any way.

We set very high standards and aim to ensure that all of our customers are completely satisfied. All feedback from our customers is gladly accepted allowing us to continue to improve our service offering. If you feel that we have failed to meet our high standards and wish to make a complaint you should follow our complaints procedure.

Complaints Procedure
You should address your complaint in the first instance in writing including your name, address, contact details, details of the complaint and any supporting documentation.

We will then acknowledge receipt of your complaint within 3 working days and aim to resolve your complaint within 4 to 8 weeks. Once we have completed our investigation into your complaint we will send you a written ‘final response’ letter.

The Law
This site and its use is governed by English Law at all times and in the event of a dispute, the relevant parties irrevocably submit to the exclusive jurisdiction of the English Courts.

All material on this Website and that provided as Services is subject to copyright and other intellectual property rights and must not be reproduced (any part of)  in any form or by any means.

Firm (Stoke) Ltd cannot warrant that the Website is free of viruses or technical defects of any description and will not be responsible for any technical problems arising from the use of the Website. There is no guarantee that any e-mail sent will be received by us, or that the contents of any such e-mail will remain private during Internet Transmission. If you have any concerns, you may prefer to telephone 01782 752334 or write us instead.

Quality Assurance
Focale Training makes every effort to ensure that registered trainers are competent and experienced in their subject area in order to deliver high quality training in an appropriate manner. Focale Training’s quality assurance policy is available on request where applicable.

All descriptions, specifications, advertising, and overview information displayed on our website in relation to the Services are issued or published for the sole purpose of giving an approximate idea of the Services to be provided. They will not form part of the contract between us. The Services delivered may differ in non-material respects from the information provided on our website.

We may make any change to the specification or design of the Services which are required to conform with any applicable safety, statutory or regulatory requirement, or do not materially reduce their quality.

Price of the Services
Unless stated otherwise, any prices stated on our website are exclusive of value added tax.

All prices are subject to change without prior notice.

Our website contains a large number of Services and it is always possible that, despite our best efforts, some of the Services listed on our website may be incorrectly priced. We will not be obliged to supply the Services at the incorrect price, even if we have accepted your order.

We must receive payment in full for all the Services you order before your order can be processed. Any card payments for the Services will be taken through our third party payment provider (as we shall nominate from time to time). A Credit Card transaction charge is applied when receiving payments made on a credit card at 1.8% on the total payment amount for a personal card payment and 2.1% on the total payment amount for a commercial card payment plus VAT at prevailing rates.

Payment will be received by us upon confirmation from such provider that the transaction has been completed. BACS and cheque payments may be accepted where agreed in advance and the Services will only be provided once cleared payment has been received into our account.

Cancellation for online courses
You may cancel any order for Services (or part thereof) and receive a refund in respect of such at any time before such Services (or part thereof) are accessed. You will not be able to cancel an order for any part of the Services once they have been accessed.

If you do not access the Services during the six (6) months following the date on which they were ordered, we reserve the right to cancel the order and withdraw your access to such Services. You will not receive a refund if the order is cancelled as described in this paragraph.

The Services will be deemed to have been “accessed” when the relevant online course is commenced or any associated materials are loaded or viewed by someone utilising your account.

Cancellation for classroom based courses
Focale Training reserves the right to cancel or alter the dates or provision of service, the venue and the individual or organisation providing the service. In the event of cancellation, bookings will normally be transferred to the next available course unless the client specifically requests otherwise. If a booking is cancelled by the client the following fees will be payable:

More than 28 days           100%
15 – 28 days                        50%
0 – 14 days                           0%

Equal Opportunities
It is our policy to provide equality opportunities to all, irrespective of:
– Gender, including gender reassignment
– Marital or civil partnership status
– Having or not having dependants
– Religious belief or political opinion
– Race (including colour, nationality, ethnic or national origins)
– Disability
– Sexual orientation
– Age

We are opposed to all forms of unlawful and unfair discrimination. All job applicants, employees, others who work for us and those who are trained by us will be treated fairly and will not be discriminated against on any of the above grounds.

Decisions about recruitment and selection, promotion, training or any other benefit will be made objectively and without unlawful discrimination.

We recognise that the provision of equal opportunities in the workplace is not only good management practice, it also makes sound business sense. Our equal opportunities policy will help all those who work for us to develop their full potential and the talents and resources of the workforce will be utilised fully to maximise the efficiency of the organisation.

This policy applies to all those who work for the organisation and those being trained.

Our Right to Vary These Terms
We may revise these terms from time to time in the following circumstances:

  • changes in how we accept payment from you;
  • changes in relevant laws and regulatory requirements; or
  • any other changes to our operating or delivery processes.

Every time you order Services from us, the terms in force at that time will apply to the contract between you and us.